Inchree Chalets

Terms & Conditions of Booking & Cancellation Agreement 

The following simple & reasonable terms & conditions have been compiled to ensure all guests enjoy their stay at Inchree, and would wish to return again.

Please note that an accommodation booking cannot be accepted without prior agreement by the booker (on behalf of all their party members) to the Terms & Conditions on this page.

 

Arrival & Departure

  • The period of occupancy of the accommodation is from 4pm on day of arrival up to 10am on day of departure.

  • The Booker binds and obliges themselves to vacate the premises without demand at the termination of the period of hire.

Occupation of  Accommodation / Maximum Number of Persons Allowed 

  • The maximum number of persons occupying accommodation can only be as per number of fitted bedspaces within. This includes any children / infants / babies. It is the booker's responsibility to choose the correct chalet type to suit their party's configuration and requirements. 

  • Additional persons will not be accepted, and we do not provide campbeds / blow-up mattresses, etc.

  • Please note that we do not wish guests to sleep on upholstery. We therefore do not provide extra bedding to facilitate this.

Low-Occupancy Discount

  • Any low-occupancy discount that has been given for less than 3 persons occupying accommodation becomes payable if there are any extra persons staying within it for any night(s) throughout the hire period.

  • If the booker's numbers increase to 3+ prior to arrival, it is their responsibility to then contact Inchree to state this. The regular and advertised tariff shall then apply. 

  • We reserve the right to terminate the hire without notice and refund where a breach of either of the above condition occurs, and no notice of increase in occupancy has been given.

Smoking

  • Smoking is strictly not permitted in any building interior.

  • Persons may smoke outside but cigarette butts must not be discarded on the ground.

  • In the event of persons being discovered smoking within a building interior, we reserve the right to terminate the group’s stay with us with immediate effect.

  • In the above scenario, and also in the event of evidence of smoking being clearly discovered within accommodation after a group’s departure, we will levy an excess cleaning charge on the Booker.

  • Such a charge will reflect the additional labour time and materials required to deep-clean / defumigate the accommodation, and for any potential loss of custom resulting from us being unable to let the accommodation due to smoke smell.

Accommodation Being Left in an Unacceptably Untidy and / or Dirty Condition

  • We reserve the right to levy an excess cleaning charge on the Booker should the accommodation be vacated in a condition which exceeds a normal level of acceptability.

  • The confirmation of such a condition will be made by at least 2 persons, one of whom will be the housekeeper and the other a member of the management team. Photos will also be taken

  • The charge made will reflect the additional labour time and / or materials required to clean the accommodation, and the booker shall be informed, in writing, of this excess charge.

Dogs / Pets

  • Please note that we do not accept bookings with a pet. 

  • You, the booker, therefore agree, on behalf of all your party, to not bring a dog(s) onto our property. 

  • This includes keeping the dog within a vehicle.

  • If you choose to ignore this condition and still bring your dog(s), you will either;

  • -be denied entry to the accommodation and your booking shall be cancelled. In such a scenario the booker shall still be liable for payment of any outstanding balance on the chalet booking. Or;

  • -if the party has already occupied the chalet, you will asked to leave the chalet with immediate effect as soon as it is becomes known that you have brought a dog(s). In such a scenario, if the party refuses to vacate the chalet we will make an immediate £200 surcharge on the booker's account, in addition to any outstanding balance on the chalet booking. 

Any Variation to Your Booking Details / Circumstances

  • Any variation to your booking details or circumstances, such as change of dates or party numbers, etc., must be confirmed in writing to us, by e-mail or text.

Parking of Caravans and Motorhomes / Campervans On-site

  • The parking of caravans, motorhomes or camopervans on-site is not allowed under any circumstances.,without first obtaining the expressed permission of the management.

Camping

  • Camping / pitching of a tent is not allowed on-site under any circumstances.

Use of Barbeques or Candles

  • Any use of disposable barbeques is strictly limited to on the stone patio area outside respective chalet, and must be used in a safe and controlled manner so no permanent marking is left.  Disposable barbeques must never be used on top of picnic tables or on grass areas. They must never be placed in any on-site bins until they are 100% cooled outside, a period of at least 48 hours after use, and then placed in a sealed bag prior to disposable.

  • Candles are not permitted to be used within the accommodation under any circumstances.

Non-arrival of Party

  • If the entire party involved in the occupancy has not arrived by 11am on the day after the hire start date, and have not informed us they shall be late, we reserve the right to re-let the accommodation.

  • The Booker will be responsible for payment of any balance amount still outstanding that cannot be regained by re-letting.

Circumstances Leading to Accommodation becoming Unavailable (Outwith our control)

No refund of any pre-paid deposit or balance will be made to the booker if cancellation is due to widespread disruption which is beyond the control of FWT Ltd. (trading as Inchree), for example:

  • Acts of war, terrorism or criminal action.

  • Industrial disputes, riots, civil commotion.

  • Natural disasters (e.g. earthquake, flood, volcanic eruption, tidal wave, storm).

  • Epidemic of disease in humans, animals or birds.

  • Adverse weather conditions.

 

The above list is not exhaustive.

Holiday Insurance

  • FWT Ltd. (trading as Inchree Chalets) does not provide insurance against stay cancellation, loss or damage to personal belongings, nor personal injury or illness sustained while on holiday. The booker should independently arrange suitable cover for this, if desired.

Specific Accommodation Requests

  • Although we will try to comply with specific requests, we are not obliged to provide any particular accommodation. 

Booking a Named Chalet

  • Please note that the specific chalet name which you may book via our website system may not be the actual chalet made available to you. Whilst we will  provide the same chalet type / size, all chalets are of the same design / standard relating to their type / size. 

Advertised Tariffs:

  • We reserve the right to alter our advertised accommodation tariffs at any time. We are under no obligation to refund any part monies paid in advance for a specific booking period and the advertised tariff is subsequently reduced at any time after booking.

Accident and / or Injury Occurring On-site

  • Any accident or injury to persons whilst on-site should be reported to the management immediately.

  • We will not be held responsible for any personal injury sustained on-site, save so far as it results from our own legally proven negligence.

Loss or Damage to Personal Property Occurring On-site

  • Any loss or damage to  personal property whilst on-site should be reported to the management immediately.

  • We will not be held responsible for any loss or damage to any personal property save so far as it results from our own proven negligence in a court of law.

Personal and Group Behaviour Whilst On-site

  • We reserve the right to repossess the accommodation at any time where any inappropriate or antisocial behaviour, or damage to property or annoyance to other guests has occurred.

  • This includes, in particular, any drunkenness and/ or  subsequent loud noise made by persons whilst on-site at any time of the day.

  • In such a scenario, such persons responsible will be told to leave the premises immediately.

  • In the event of any further disruption caused, the police will be called by the management to remove such persons from the premises.

  • We shall not be liable to make a refund of any portion of the balance amount already paid, and will levy an invoice against the Hirer for any outstanding balance of the length of stay completed, but not yet paid for.

  • In consideration of all our guests, we require that noise be kept to a minimum during night-time hours.

Problems or Dissatisfaction With Your Stay

  • It is important to Inchree that guests enjoy their stay with us, and every effort is made to ensure this.

  • However, in the unlikely event of dissatisfaction with the accommodation or any subsequent problem, the Booker should immediately contact the management to give them the opportunity to rectify or explain any problem.

  • A complaint will not be entertained if it is made at the end of a stay, nor after the stay by letter, e-mail or telephone call, when it will surely be appreciated that it will not be possible for the matter to be effectively investigated and verified.

Damage to Property

  • The Booker is ultimately responsible for the accommodation and it’s belongings during the period of occupancy, and is expected to take all necessary care.

  • The Booker agrees to pay the necessary amount to rectify any damage to accommodation or to replace any lost or damaged belongings, caused by any member of their party. Inferior replacement items are not acceptable.

Electrical Vehicle Charging

  • There is no provision for electrical vehicle charging at Inchree. Details of local charging poiuints can be got from Charge Scotland.

  • For safety reasons, chargiing an EV vehicle via a mains electrical point within the chalet is strictly forbidden.

Access to Property

  • The Booker undertakes to leave the accommodation secure if left unoccupied during the period of let and to allow access by the management or employees for any reason deemed appropriate.

Declination of a Booking By Us

  • We reserve the right to decline a booking or to refuse to hand over the accommodation to any person who in our opinion, is not suitable to take charge. In this case, any balance amount already paid shall be refunded in full, and the contract shall be discharged without further liability on either party.

 

Sub-letting

  • The Booker will not sub-let the accommodation booked, or any part thereof.

Other

  • The Booker accepts the contract is between themself and FWT Ltd. (T/A Inchree Chalets) and is subject to Scottish Law.

  • Your statutory rights are not affected by any of these conditions.

  • We reserve the right to vary these terms & conditions from time to time, according to any changes in our policies.

Inchree Chalet's Cancellation Policy

We understand that unexpected events can & do occur.  So our cancellation policy has evolved to be fair and attractive to a prospective booker.

With our policy, the booker does not lose any pre-paid deposit or balance in the event of cancellation,

 

This is in contrast to most local self-catering establishments, who will: 

-Take full payment of the balance prior to arrival, with no refund option nor credit towards a future stay if cancelled at short-notice.

  • In the event of you having to cancel your stay at Inchree, any deposit pre-payment is non-refundable but fully  transferable towards a future stay with us. (Less a £5 administrative fee)

  • Please note that it's the pre-payment that is transferable, not the booking. Any rescheduled booking is at the advertised tariff for required dates..

  • Cancellation can occur at any time prior to arrival. (So if your car breaks down while enroute to us, no problem.)

  • The time limit for usage of any credit is:

  • -Booker lives within the UK: Up to 12 months from start date of cancelled stay.

  • -Booker lives outwith the UK but in continental Europe: Up to 15 months from start of cancelled stay.

  • -Booker lives outwith the UK and continental Europe: Up to 18 months from start of cancelled stay.

  • If preferred, the credit can also be transferred to somebody else in your circles, to use for a future stay. (A voucher can be provided, if required.)

  • Please note that due to the flexibility of the above policy, cancellation reason is considered not relevant to us. This applies to any reason. (eg; Covid19, illness, work, etc.)

  • We respectfully ask that you don't make a booking with us if it is your expectation that any pre-payment shall be refunded in the event of your cancellation.