Inchree's Terms & Conditions of Booking & Cancellation Policy

The following simple & reasonable terms & conditions have been compiled to ensure all guests enjoy their stay at Inchree, and would wish to return again.

We also draw your attention to the additional COVID19 statements.

No accommodation booking shall be accepted at Inchree without prior agreement by the booker (on behalf of all their party members) to the Terms & Conditions on this page.


 

REGULAR TERMS & CONDITIONS OF STAY

Arrival & Departure

  • The period of occupancy of the accommodation is from 4pm on day of arrival up to 10am on day of departure.

  • The Booker binds and obliges themself to vacate the premises without demand at the termination of the period of hire.

Maximum Number of Persons Allowed to Occupy Accommodation

  • The maximum number of persons occupying accommodation can only be as per number of fitted bedspaces within.

  • Additional persons will not be accepted.

  • Any discount that has been given for a particular number of persons occupying accommodation becomes payable if there are any extra persons staying within it for any night(s) throughout the hire period.

  • We reserve the right to terminate the hire without notice and refund where a breach of either of the above condition occurs, and no notice of increase in occupancy has been given.

Smoking

  • Smoking is strictly not permitted in any building interior.

  • Persons may smoke outside but cigarette butts must not be discarded on the ground.

  • In the event of persons being discovered smoking within a building interior, we reserve the right to terminate the group’s stay with us with immediate effect.

  • In the above scenario, and also in the event of evidence of smoking being clearly discovered within accommodation after a group’s departure, we will levy an excess cleaning charge on the Booker.

  • Such a charge will reflect the additional labour time and materials required to deep-clean / defumigate the accommodation, and for any potential loss of custom resulting from us being unable to let the accommodation due to smoke smell.

Accommodation Being Left in an Unacceptably Untidy and / or Dirty Condition

  • We reserve the right to levy an excess cleaning charge on the Booker should the accommodation be vacated in a condition which exceeds a normal level of acceptability.

  • The confirmation of such a condition will be made by at least 2 persons, one of whom will be the housekeeper and the other a member of the management team.

  • The charge made will reflect the additional labour time and / or materials required to clean the accommodation.

Acceptance of Dogs

  • We only accept well-behaved dogs in chalet accommodation – Maximum 1 dog per chalet @ £3 per night extra, or £20 for a week or longer. (no charge for returning guests.)

  • We designate a limited number of chalets to bookings with a dog.

  • Persons wishing to book with a dog are required to contact us directly to book, to ensure that a suitable chalet is still available.

  • We reserve the right to refuse entry to any accommodation should the Booker not make us aware they will have a dog and subsequently arrive with it.

  • Any dog must be kept under strict control and on a lead whilst on-site, and not cause annoyance to other guests.

  • Dogs are not permitted into bedrooms nor onto furniture, and are not to be left alone in the chalet.

  • All dog waste must be picked up by the owner and deposited in the special bin on-site.

  • Bags & a scooper are provided for this.  Any dog hair must be removed from carpets before departure using hoover available.

  • Dogs are permitted in the bar area only of our on-site Pub & Restaurant, not in the dining room area.

Any Variation to Your Booking Details / Circumstances

  • Any variation to your booking details or circumstances, such as change of dates or party numbers, etc., must be confirmed in writing to us, by e-mail or text.

Parking of Caravans and Motorhomes On-site

  • The parking of caravans onsite is not allowed under any circumstances.

  • The parking of any motor home onsite is not allowed without first obtaining the permission of the management.

Camping

  • Camping / pitching of a tent is not allowed onsite under any circumstances.

Use of Barbeques or Candles

  • Any use of disposable barbeques is strictly limited to on the stone patio area outside respective chalet, and must be used in a safe and controlled manner so no permanent marking is left.  Disposable barbeques must never be used on top of picnic tables or on grass areas. They must never be placed in any on-site bins until they are 100% cooled outside, a period of at least 48 hours after use, and then placed in a bag prior to disposable.

  • Candles are not permitted to be used within the accommodation under any circumstances.

Non-arrival of Party

  • If the entire party involved in the occupancy has not arrived by 1am on the day after the hire start date, and have not informed us they shall be late, we reserve the right to re-let the accommodation.

  • The Booker will be responsible for payment of any balance amount still outstanding that cannot be regained by re-letting.

Circumstances Leading to Accommodation becoming Unavailable (Outwith our control)

No refund of any pre-paid deposit or balance will be made to the booker if cancellation is due to widespread disruption which is beyond the control of FWT Ltd. (trading as Inchree), for example:

  • Acts of war, terrorism or criminal action.

  • Industrial disputes, riots, civil commotion.

  • Natural disasters (e.g. earthquake, flood, volcanic eruption, tidal wave, storm).

  • Epidemic of disease in humans, animals or birds.

  • Adverse weather conditions.

 

The above list is not exhaustive.

  • FWT Ltd. (trading as Inchree) does not provide insurance against stay cancellation, loss or damage to personal belongings, nor personal injury or illness sustained while on holiday. The booker should approach your own insurance company to arrange suitable cover for this.

Specific Accommodation Requests

  • Although we will try to comply with specific requests, we are not obliged to provide any particular accommodation. 

Booking a Named Chalet

  • Please note that the specific chalet name which you may book via our website system may not be the actual chalet made available to you. Whilst we will  provide the same chalet type / size, all chalets are of the same design / standard relating to their type / size. 

Advertised Tariffs:

  • We reserve the right to alter our advertised accommodation tariffs at any time. We are under no obligation to refund any part monies paid in advance for a specific booking period and the advertised tariff is subsequently reduced at any time after booking.

Accident and / or Injury Occurring On-site

  • Any accident or injury to persons whilst on-site should be reported to the management immediately.

  • We will not be held responsible for any personal injury sustained on-site, save so far as it results from our own legally proven negligence.

Loss or Damage to Personal Property Occurring On-site

  • Any loss or damage to  personal property whilst on-site should be reported to the management immediately.

  • We will not be held responsible for any loss or damage to any personal property save so far as it results from our own proven negligence in a court of law.

Personal and Group Behaviour Whilst On-site

  • We reserve the right to repossess the accommodation at any time where any inappropriate or antisocial behaviour, or damage to property or annoyance to other guests has occurred.

  • This includes, in particular, any drunkenness and/ or  subsequent loud noise made by persons whilst on-site at any time of the day.

  • In such a scenario, such persons responsible will be told to leave the premises immediately.

  • In the event of any further disruption caused, the police will be called by the management to remove such persons from the premises.

  • We shall not be liable to make a refund of any portion of the balance amount already paid, and will levy an invoice against the Hirer for any outstanding balance of the length of stay completed, but not yet paid for.

  • In consideration of all our guests, we require that noise be kept to a minimum during night-time hours.

Problems or Dissatisfaction With Your Stay

  • It is important to Inchree that guests enjoy their stay with us, and every effort is made to ensure this.

  • However, in the unlikely event of dissatisfaction with the accommodation or any subsequent problem, the Booker should immediately contact the management to give them the opportunity to rectify or explain any problem.

  • A complaint will not be entertained if it is made at the end of a stay, nor after the stay by letter, e-mail or telephone call, when it will surely be appreciated that it will not be possible for the matter to be effectively investigated and verified.

Damage to Property

  • The Booker is ultimately responsible for the accommodation and it’s belongings during the period of occupancy, and is expected to take all necessary care.

  • The Booker agrees to pay the necessary amount to rectify any damage to accommodation or to replace any lost or damaged belongings, caused by any member of their party. Inferior replacement items are not acceptable.

Access to Property

  • The Booker undertakes to leave the accommodation secure if left unoccupied during the period of let and to allow access by the management or employees for any reason deemed appropriate.

Declination of a Booking By Us

  • We reserve the right to decline a booking or to refuse to hand over the accommodation to any person who in our opinion, is not suitable to take charge. In this case, any balance amount already paid shall be refunded in full, and the contract shall be discharged without further liability on either party.

 

Sub-letting

  • The Booker will not sub-let the accommodation booked, or any part thereof.

Other

  • The Booker accepts the contract is between themself and FWT Ltd. (T/A Inchree Chalets) and is subject to Scottish Law.

  • Your statutory rights are not affected by any of these conditions.

  • We reserve the right to vary these terms & conditions from time to time, according to any changes in our policies.

 

 

Cancellation Policy

Cancellation due to COVID19 travel / movement restrictions:

  • If you are forced to cancel your booking with us due to COVID19 travel / movement restrictions within either (A) your home postcode area or (B) Inchree's postcode area, PH33 6SE, that are still in place on your intended day of arrival:

  • Any pre-payment made will be refunded in full or held over for a future stay. (Whichever is the booker's preference)

Cancellation due to any other reason:

  • If you are forced to cancel your booking with us due to any other reason: Any pre-payment made will be held over for a future stay with us.

  • There is no time limit on usage of this credit, and cancellation can be made at any time.

  • The credit can also be transferred to somebody else in your circles, to use for a future stay.

COVID19 PANDEMIC, TERMS & CONDITIONS OF STAY

 

PRIOR TO YOUR ARRIVAL:

 

The booker agrees and / or confirms to the following:

  • That neither they nor any member of their party due to stay at Inchree have had any of the following symptoms within 14 days prior to arrival: 

 

  • That if they or any member of their party due to stay at Inchree develop any of the above symptoms within 14 days prior to arrival, they will not travel to Inchree to take up their stay.

  • That neither they nor any member of their party due to stay at Inchree are in the 'Extremely High Risk of Severe Illness' category and therefore advised to shield at home by the government.

  • That neither they nor any member of their party due to stay at Inchree (to the best of their knowledge) have been in close contact with anyone with suspected or confirmed COVID-19 within 14 days prior to arrival. 

  • That if they or any member of their party due to stay at Inchree believe that they have been in close contact with anyone with suspected or confirmed COVID-19 within 14 days prior to arrival, they will not travel to Inchree to take up their stay.

The following is transcribed from official NHS Scotland guidelines and advice.

 

COVID19 SYMPTOMS WHILE STAYING AT INCHREE

 

In the event that a either yourself or any member of your party develops the above symptoms whilst staying in Inchree accommodation, you must:

 

  • Immediately inform the Inchree management by calling 07856123923 or 07377523633.

  • Immediately contact NHS Inform to book a test, or if you cannot get online, by phoning 0800 0282816 or 111.

  • If they advise you or your party member to self-isolate you need to do this by returning to your main place of residence, avoiding the use of public transport. Inchree will refund any unused bednights in such circumstances, if already pre-paid.

  • If you feel that you or your affected party member are unable to travel home, and you choose to self-isolate in your accommodation and this extends past your booked departure date, you will:

  • Be liable for all extra bednights incurred at advertised tariff.

  • Be liable for all extra costs incurred by Inchree to compensate any guests who’s reservations would need to be cancelled or where guests would need to be rebooked into other local accommodation, due to your period of self-isolation.

  • Payment for the above will be made by secure electronic link prior to departure.

  • People with symptoms are currently required to self-isolate for currently 10 days, and everyone in their household should isolate for 14 days. If the test is negative, everyone can end isolation. If the test is positive, everyone should continue to isolate, and the NHS Test and Protect team will be in touch to start contact tracing. Those contacted through the Test and Protect programme will be required to self-isolate for at least 14 days.

  • After the required period of self-isolation, guests and anyone else in their party who have been affected can then return to their main place of residence.

Non- Coronavirus illness while staying at Inchree

 

  • If visitors become unwell (with non-Coronavirus symptoms) while on holiday in Scotland, they should refer to the NHS inform website for self-management advice, information about medical services available locally, and other information about how they can access services. Depending on the nature of the illness a number of different services are available;

  • Local community pharmacies are a very useful first stop for any health advice, treatment of minor ailments or injuries.

  • If necessary patients can also be seen as a temporary resident by the local GP practice.  Please phone the GP practice first before attending.  If you need to be seen by a doctor or another member of the team e.g. a practice nurse, the practice may offer you a telephone consultation or a video consultation. Depending on the problem they might advise you to attend the local Minor Injury Unit or Emergency/ Accident and Emergency department. 

  • If you are visiting from another part of the UK, you may also be able to contact your own GP practice who may be able to offer you a telephone or video consultation, depending on the nature of the problem. 

  • If the medical issue occurs “out of hours” after 6 pm in the evening to 8 am in the morning and over the weekends, and is not an emergency, then please call 111 for advice. They will put you in touch with the local out of hours GP service if necessary. 

  • In an emergency (for example suspected heart attack or stroke, breathing difficulties or severe bleeding) patients should dial 999 which is available 24 hours a day, 7 days a week. 

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© 2020 - FWT Ltd T/A Inchree. Registered in Scotland SC043817

Inchree, Onich, near Fort William, Highland Region, PH33 6SE, Scotland, UK