Inchree's Terms & Conditions of Booking & Cancellation Policy

The following simple terms and conditions are to ensure all guests enjoy their stay at Inchree, and would wish to return again.

Arrival & Departure

  • The period of occupancy of the accommodation is from 4pm on day of arrival up to 10.30am on day of departure.

  • The Booker binds and obliges themself to vacate the premises without demand at the termination of the period of hire.

Maximum Number of Persons Allowed to Occupy Accommodation

  • The maximum number of persons occupying accommodation can only be as per number of fitted bedspaces within.

  • Additional persons will not be accepted.

  • Any discount that has been given for a particular number of persons occupying accommodation becomes payable if there are any extra persons staying within it for any night(s) throughout the hire period.

  • We reserve the right to terminate the hire without notice and refund where a breach of either of the above condition occurs, and no notice of increase in occupancy has been given.


  • Smoking is strictly not permitted in any building interior.

  • Persons may smoke outside but cigarette butts must not be discarded on the ground.

  • In the event of persons being discovered smoking within a building interior, we reserve the right to terminate the group’s stay with us with immediate effect.

  • In the above scenario, and also in the event of evidence of smoking being clearly discovered within accommodation after a group’s departure, we will levy an excess cleaning charge on the Booker.

  • Such a charge will reflect the additional labour time and materials required to deep-clean / defumigate the accommodation, and for any potential loss of custom resulting from us being unable to let the accommodation due to smoke smell.

Accommodation Being Left in an Unacceptably Untidy and / or Dirty Condition

  • We reserve the right to levy an excess cleaning charge on the Booker should the accommodation be vacated in a condition which exceeds a normal level of acceptability.

  • The confirmation of such a condition will be made by at least 2 persons, one of whom will be the housekeeper and the other a member of the management team.

  • The charge made will reflect the additional labour time and / or materials required to clean the accommodation.

Acceptance of Dogs

  • We only accept well-behaved dogs in chalet accommodation – Maximum 1 dog per chalet @ £3 per night extra, or £20 for a week or longer. (no charge for returning guests.)

  • We designate a limited number of chalets to bookings with a dog.

  • Persons wishing to book with a dog are required to contact us directly to book, to ensure that a suitable chalet is still available.

  • We reserve the right to refuse entry to any accommodation should the Booker not make us aware they will have a dog and subsequently arrive with it.

  • Any dog must be kept under strict control and on a lead whilst on-site, and not cause annoyance to other guests.

  • Dogs are not permitted into bedrooms nor onto furniture, and are not to be left alone in the chalet.

  • All dog waste must be picked up by the owner and deposited in the special bin on-site.

  • Bags & a scooper are provided for this.  Any dog hair must be removed from carpets before departure using hoover available.

  • Dogs are permitted in the bar area only of our on-site Pub & Restaurant, not in the dining room area.

Any Variation to Your Booking Details / Circumstances

  • Any variation to your booking details or circumstances, such as change of dates or party numbers, etc., must be confirmed in writing to us, by e-mail or text.

Occupancy Duration

  • The period of occupancy of the accommodation is from 4pm on day of arrival up to 10.30am on day of departure.

  • The Booker binds and obliges themself to vacate the premises without demand at the termination of the period of hire.

Camping / Parking of Caravans and Motorhomes On-site

  • There is no provision on-site for camping nor for the parking of caravans or motor homes, without first obtaining the verbal permission of a member of the management team.

Non-arrival of Party

  • If the entire party involved in the occupancy has not arrived by 1am on the day after the hire start date, and have not informed us they shall be late, we reserve the right to re-let the accommodation.

  • The Booker will be responsible for payment of any balance amount still outstanding that cannot be regained by re-letting.

Circumstances Leading to Accommodation becoming Unavailable

No refund of any pre-paid deposit or balance will be made to the booker if cancellation is due to widespread disruption which is beyond the control of FWT Ltd. (trading as Inchree), for example:

  • Acts of war, terrorism or criminal action.

  • Industrial disputes, riots, civil commotion.

  • Natural disasters (e.g. earthquake, flood, volcanic eruption, tidal wave, storm).

  • Epidemic of disease in humans, animals or birds.

  • Adverse weather conditions.


The above list is not exhaustive.

  • FWT Ltd. (trading as Inchree) does not provide insurance against stay cancellation, loss or damage to personal belongings, nor personal injury or illness sustained while on holiday. The booker should approach your own insurance company to arrange suitable cover for this.

Specific Accommodation Requests

  • Although we will try to comply with specific requests, we are not obliged to provide any particular accommodation.

Accident and / or Injury Occurring On-site

  • Any accident or injury to persons whilst on-site should be reported to the management immediately.

  • We will not be held responsible for any personal injury sustained on-site, save so far as it results from our own legally proven negligence.

Loss or Damage to Personal Property Occurring On-site

  • Any loss or damage to  personal property whilst on-site should be reported to the management immediately.

  • We will not be held responsible for any loss or damage to any personal property save so far as it results from our own proven negligence in a court of law.

Personal and Group Behaviour Whilst On-site

  • We reserve the right to repossess the accommodation at any time where any inappropriate or antisocial behaviour, or damage to property or annoyance to other guests has occurred.

  • This includes, in particular, any drunkenness and/ or  subsequent loud noise made by persons whilst on-site at any time of the day.

  • In such a scenario, such persons responsible will be told to leave the premises immediately.

  • In the event of any further disruption caused, the police will be called by the management to remove such persons from the premises.

  • We shall not be liable to make a refund of any portion of the balance amount already paid, and will levy an invoice against the Hirer for any outstanding balance of the length of stay completed, but not yet paid for.

  • In consideration of all our guests, we require that noise be kept to a minimum during night-time hours.

Problems or Dissatisfaction With Your Stay

  • It is important to Inchree that guests enjoy their stay with us, and every effort is made to ensure this.

  • However, in the unlikely event of dissatisfaction with the accommodation or any subsequent problem, the Booker should immediately contact the management to give them the opportunity to rectify or explain any problem.

  • A complaint will not be entertained if it is made at the end of a stay, nor after the stay by letter, e-mail or telephone call, when it will surely be appreciated that it will not be possible for the matter to be effectively investigated and verified.

Damage to Property

  • The Booker is ultimately responsible for the accommodation and it’s belongings during the period of occupancy, and is expected to take all necessary care.

  • The Booker agrees to pay the necessary amount to rectify any damage to accommodation or to replace any lost or damaged belongings, caused by any member of their party. Inferior replacement items are not acceptable.

Access to Property

  • The Booker undertakes to leave the accommodation secure if left unoccupied during the period of let and to allow access by the mangament or employees for any reason deemed appropriate.

Declination of a Booking By Us

  • We reserve the right to decline a booking or to refuse to hand over the accommodation to any person who in our opinion, is not suitable to take charge. In this case, any balance amount already paid shall be refunded in full, and the contract shall be discharged without further liability on either party.



  • The Booker will not sub-let the accommodation booked, or any part thereof.


  • The Booker accepts the contract is between themself and FWT Ltd. (T/A Inchree Chalets & Rooms.) and is subject to Scottish Law.

  • Your statutory rights are not affected by any of these conditions.

  • We reserve the right to vary these terms & conditions from time to time, according to any changes in our policies.

Cancellation Policy

In order to provide the best tariff possible, we take full accommodation payment on booking. This is combined with a generous cancellation policy:

  • Whilst any pre-payment made is non-refundable in the event of cancellation, we shall give a 100% transfer of the payment towards a stay at a future date if you have to cancel. (reason irrelevant)

  • There is no time limit for usage of this.

  • Cancellation can be made at any time prior to arrival date.

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Inchree, Onich, near Fort William, Highland Region, PH33 6SE, Scotland, UK